Get in touch with the
ineship expedition team.
Have questions about travel companion matchmaking, biometric KYC verification, or partnering as a local tour operator? Our team is on standby.
User Support & Onboarding
Help with account access, waitlist status, and companion matching inquiries.
Safety & Incident Escalations
Urgent reports regarding traveler verification, catfish flags, or code of conduct violations.
Tour Guides & Local Operators
Verification for safari drivers, mountain guides, lodges, and local tourism authorities.
Privacy & Data Protection
Inquiries regarding biometric data retention, KYC compliance, and data subject rights.
Send us a message
HQ & Direct Channels
Helpful Questions
How quickly will I receive a response to my support ticket?
General inquiries and support tickets are typically answered within 2 hours during East Africa Time (EAT) working hours. Safety and trust escalations are monitored 24/7.
How can local safari guides and drivers register as service providers?
Select "Local Guide & Operator" in the contact category below or email [email protected]. You will receive an onboarding link to complete your biometric KYC and submit your tourism regulatory licenses.
Where can I report a security vulnerability or bug?
We welcome responsible security disclosures. Please send detailed reproduction steps directly to [email protected]. For critical vulnerabilities, PGP keys are available upon request.